COMMUNICATION WITH CASUALTIES AND BYSTANDERS
Providing first aid can be a very stressful and daunting experience – both for the casualty and first aider as well as bystanders. The manner in which a first aider communicates with a casualty and bystanders is often at the bottom of their priority list, especially when confronted with a potentially serious situation. However, it is important to always communicate in a respectful and sensitive manner. This is not to say that it isn’t necessary to sometimes be assertive, especially if the situation is critical, however this should be done in a respectful and considerate manner. Doing so can often assist to calm everyone down as well as to achieve cooperation from the casualty and bystanders.
It is also important to be culturally aware – for example, some cultures do not like men coming into physical contact with females who are not in their family and may respond negatively if this is attempted. If possible explain your intentions in a respectful manner or, alternatively, talk a family member through the basic steps of first aid in order to achieve the same goal without compromising their cultural or religious beliefs.
FIRST AID ON CHILDREN
Where possible, consent of a parent or guardian should be sought prior to undertaking first aid on a minor. Substitute decision-makers, such as parents or guardians of minors, can refuse treatment but only if in the “best interests‟ of their charge.
If the casualty is unable to provide informed consent, and no responsible person is present the legal requirement to obtain parental / guardian consent is typically waved under emergency / life-threatening circumstances. Under the common law doctrine of emergency, a doctor or other healthcare professionals may treat a patient as long as they act reasonably and honestly believes, on reasonable grounds, that the treatment is necessary to prevent a serious threat to the casualty’s life or health (Note: various Australian states have different definitions of emergency treatment and their own legislation allowing urgent treatment, hence professional advice should be sought).
In most professional settings involving the care of children, parental / caregiver consent is required on registration to allow appropriately trained workers or volunteers to respond in the event of an emergency situation, including provision of provide first aid if appropriate, or to contact an ambulance.
EDUCATION AND CARE SERVICES NATIONAL LAW (EXCERPTS)
Education and Care Services National Regulations 2011
Centre-based services - regulation 136(1)
The approved provider of a centre-based service must ensure that the following persons are in attendance at any place where children are being educated and cared for by the service, and immediately available in an emergency, at all times that children are being educated and cared for by the service:
- at least one educator who holds a current approved first aid qualification
- at least one educator who has undertaken current approved anaphylaxis management training
- at least one educator who has undertaken current approved emergency asthma management training.
Services must have staff with current approved qualifications on duty at all times and immediately available in an emergency. One staff member may hold one or more of the qualifications.
Premises on school site - regulation 136(2)
If children are being educated and cared for at service premises on the site of a school, suitably qualified staff must be in attendance at the school site and immediately available in an emergency. Services must have staff with current approved qualifications on duty at all times and immediately available in an emergency. One staff member may hold one or more of the qualifications.
Family day care - regulation 136(3)
The approved provider of a family day care service must ensure that each family day care educator and family day care educator assistant engaged by or registered with the service:
- holds a current approved first aid qualification; and
- has undertaken current approved anaphylaxis management training; and
- has undertaken current approved emergency asthma management training.
Each family day care services staff member, including educator assistants, must hold all three qualifications